Refund policy

Return & Refund Policy

At eFrames, we want you to be fully satisfied with your purchase.

If you receive a damaged, defective, or wrong product, please contact us within 48 hours of delivery with clear photos or videos.

Returns

  • Returns are accepted only for damaged, defective, or incorrect items.

  • Products must be unused and in original packaging.

  • Customized or printed items are non-returnable unless damaged.

Refunds

  • After inspection, approved refunds will be processed within 5–7 business days.

  • Refunds will be credited to the original payment method.

Non-Returnable Items

  • Items damaged due to misuse

  • Products returned without original packaging

  • Complaints raised after 48 hours of delivery

For support, contact us at:
📧 support@eframesindia.com
📱 WhatsApp: 7416 574 837

✅ Terms of Service

Terms of Service

By accessing and using the eFrames website, you agree to the following terms and conditions:

General

  • You agree to use our website for lawful purposes only.

  • We reserve the right to refuse service to anyone at any time.

Products & Pricing

  • All products are subject to availability.

  • Prices may change without prior notice.

  • Product images are for reference. Actual products may vary slightly.

Orders

  • We reserve the right to cancel any order due to stock issues, pricing errors, or suspected fraud.

  • Order confirmation does not guarantee shipment.

Intellectual Property

  • All content, images, logos, and designs belong to eFrames and may not be copied without permission.

Limitation of Liability

  • We are not responsible for indirect or incidental damages arising from the use of our products or website.

✅ Shipping Policy

Shipping Policy

We aim to deliver your orders safely and on time.

Processing Time

  • Orders are processed within 1–2 business days after confirmation.

Delivery Time

  • Metro Cities: 3–5 business days

  • Other Areas: 5–8 business days

Delivery timelines may vary due to courier delays, weather conditions, or unforeseen circumstances.

Shipping Charges

  • Shipping charges (if applicable) are displayed at checkout.

Tracking

  • Tracking details will be shared via SMS/Email once your order is shipped.

Undelivered Orders

  • Orders returned due to incorrect address or unavailability of customer may attract re-shipping charges.

For assistance, contact:
📧 support@eframesindia.com
📱 WhatsApp: 7416 574 837